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Let us know in time
For eligible online purchases, the statutory withdrawal period is generally 14 days after you receive the goods. Exceptions can apply.
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Right of withdrawal
Send our customer care team an email with a clear statement that you want to withdraw from your purchase. We will reply with the next steps.
For eligible online purchases, the statutory withdrawal period is generally 14 days after you receive the goods. Exceptions can apply.
State clearly that you want to withdraw from the purchase. You do not need to give a reason.
Include your full name, order number and the items concerned so we can find your order and send the correct instructions.
Start your withdrawal
Reveal the protected support address below and email your withdrawal request. Please wait for our return instructions before sending the goods.
Our separate 30-day money-back guarantee may give you more time than the statutory withdrawal period. Your statutory consumer rights remain unaffected.