Terms of Service

Draft for review. Complete bracketed fields and confirm operational details before publication.

Effective date: [STORE LAUNCH DATE — TO BE CONFIRMED] Last updated: 6 November 2026

1. About us

Run Club Studio is a consumer webshop selling running apparel, accessories, and supplements, operated by [LEGAL BUSINESS NAME], at [BUSINESS ADDRESS], Netherlands. KVK number: [KVK NUMBER]. VAT number: [VAT NUMBER]. Website: [WEBSITE URL]. For support, complaints, and privacy requests, contact support@runclubstudio.com.

2. Customers and orders

Customers must be at least 16. If you are under 18, obtain parent or guardian permission where legally required. Supplement-specific age restrictions and label warnings also apply. Customer accounts are not currently available. If accounts are introduced, the intended minimum account age is 16; applicable permission requirements will still apply.

These Terms apply to consumer purchases through our custom webshop. Product descriptions, prices, delivery information, and these Terms are available before you order. Provide accurate contact and delivery details.

Your order becomes a binding contract when we send an explicit order acceptance email. An automatic email acknowledging receipt of your order does not, by itself, constitute acceptance. We will explain any inability to fulfill an order and promptly refund payments for products we cannot supply. Obvious errors are handled in accordance with applicable law.

3. Prices and payment

Prices are in euros and include applicable VAT. Delivery charges and the full total are shown before you commit to payment. Payments are processed through Mollie using the methods offered at checkout. Payment is taken at checkout, before we send the order acceptance email. Taking payment does not itself constitute acceptance. If we do not accept your order, we promptly refund the payment. We do not impose undisclosed charges.

4. Delivery

We currently deliver to the Netherlands and Belgium. Further European destinations may be added later; only destinations offered at checkout are currently supported.

Delivery costs and estimated delivery times are displayed before purchase. We hold stock and prepare and ship orders ourselves. We dispatch in-stock products within 2–3 business days after order acceptance and payment. Dispatch means handing the parcel to the carrier; it is not the delivery date. We use PostNL and DHL. Estimated delivery times are 1–3 business days after dispatch for the Netherlands and 2–5 business days after dispatch for Belgium. We charge a flat shipping fee per country and offer free shipping above an order-value threshold: the current fees and thresholds for each destination are displayed dynamically in the store and at checkout before you place your order. The applicable charges are displayed before payment. Unless another time is agreed, we deliver within the legally required period. If delivery is late, your statutory rights to set an additional deadline or cancel where appropriate remain intact.

The risk of loss normally remains with us until you or your nominated recipient, other than the carrier, receives the goods. Any statutory exception for a carrier independently commissioned by you remains applicable. Contact support@runclubstudio.com about missing, damaged, or incorrect deliveries; prompt reporting helps us investigate and does not shorten statutory rights.

5. Statutory withdrawal and our 30-day return period

For eligible products, you may notify us that you wish to cancel within 30 days after receipt. The first 14 days constitute your statutory withdrawal period; days 15–30 are our voluntary extension. For one order delivered in separate shipments, the statutory period generally starts upon receipt of the last item.

Notify support@runclubstudio.com with a clear statement identifying your order and the items you wish to return. You may use the form below, but it is not compulsory. Send the goods back within 14 days after notifying us. Returns are sent to our registered business address: [BUSINESS ADDRESS]. Email support@runclubstudio.com to initiate a return; we will reply with return instructions. You do not need our approval to exercise your statutory withdrawal right, and waiting for our reply does not extend the return deadline.

You pay the direct cost of change-of-mind return shipping, as disclosed before purchase. All products can normally be returned by ordinary parcel post. We bear the necessary costs of remedies for faulty or incorrect goods where required by law.

During the statutory period, you may inspect goods as you would in a shop. You are responsible only for any diminished value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning, subject to applicable law. Original packaging is appreciated but is not a blanket condition for statutory withdrawal.

The same inspection allowance and diminished-value rules apply to voluntary returns notified on days 15–30. No stricter unused-item or original-packaging requirement applies to that extension. Applicable withdrawal exceptions described below also apply to the voluntary extension.

For statutory withdrawal, we refund the applicable purchase price and, when the whole order is withdrawn, the cost of our least expensive standard outbound delivery option. We refund using the original payment method unless agreed otherwise, without a refund fee, within 14 days of your notice. We may withhold reimbursement until we receive the goods or proof of return, whichever is earlier. The same refund timing, payment method, withholding rules, and standard outbound delivery refund apply to eligible voluntary returns notified on days 15–30.

Withdrawal exceptions apply only where the legal conditions are met and are explained before purchase. These may include goods liable to deteriorate or expire rapidly, genuinely personalized goods, and sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery. Supplements are not automatically excluded merely because they are supplements. These exceptions never remove remedies for faulty or non-conforming goods.

6. Product quality and remedies

Products must meet the contract and applicable legal standards. If an item is faulty, unsafe, incorrect, or otherwise non-conforming, contact support@runclubstudio.com. You retain applicable rights to repair, replacement, price reduction, or termination/refund under the conditions set by law, without charges where required. A manufacturer's warranty does not replace your statutory rights. No short reporting deadline or voluntary return condition limits these rights.

7. Supplements and safe use

Read the product label, ingredients, allergens, storage instructions, dosage, and warnings before use. Do not exceed the recommended dose. Food supplements are not a substitute for a varied, balanced diet and a healthy lifestyle. Keep them out of reach of young children. Consult a qualified professional when appropriate, including if pregnant, breastfeeding, taking medication, or managing a medical condition.

We do not promise that products prevent, treat, or cure disease. Product-specific restrictions apply as stated on the label and product page. This section does not limit our responsibilities for product safety, accurate information, or non-conforming goods.

8. Website use and intellectual property

Do not misuse the webshop, compromise its security, infringe rights, or submit unlawful content. Website content and branding belong to us or our licensors. You may use the site for its intended purpose and as otherwise permitted by law.

9. Liability

Our liability is determined by applicable law. Nothing in these Terms excludes mandatory consumer rights or liability that cannot lawfully be excluded, including applicable liability for defective products, personal injury, fraud, or intentional misconduct.

10. Complaints, applicable law, and changes

Send complaints to support@runclubstudio.com. We aim to respond within 5 business days. We are not currently a member of a consumer dispute-resolution scheme or webshop trustmark. This does not affect your right to seek advice or pursue remedies through the competent courts.

These Terms are governed by the laws of the Netherlands. Consumers living in Belgium or another country retain mandatory protections applicable to them and access to courts available under applicable law. No exclusive Dutch court requirement removes those rights.

Updates apply to future purchases; the version agreed for an existing order continues to govern that order unless a lawful change is agreed.

Model withdrawal form

To: [LEGAL BUSINESS NAME], [BUSINESS ADDRESS], support@runclubstudio.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

• Goods: ____________________
• Order number (optional): ____________________
• Ordered on / received on: ____________________
• Consumer name(s): ____________________
• Consumer address: ____________________
• Signature (only if submitted on paper): ____________________
• Date: ____________________

Delete as appropriate.